Embedded Files
Project 1
LunA - Virtual Travel Assistant App for Schiphol Airport
Duration: April - June, 2024
Overview
An AI-powered chatbot is used by users to book their flights faster. The chatbot (LunA) uses information the user provides to streamline flight suggestions provided to the user.
The flight suggestions will be obtained from Schiphol airport & KLM Airlines flight itineraries.
Design Goal
To make flight booking faster and easier for travellers.
The AI integration uses user's preferences to make streamlined or tailored suggestions for users - with the highest recommendation listed above on the list of suggested flights.
Design Brief
I wanted to work on a design project that has an AI integration. Hence, while scrolling through the schiphol flight bookings on a particular day, I thought to myself - What if users can book their flights faster using AI chatbot?
Design Library
Typography
Colour Style
Mock-ups
Homescreen
Users can search for their flights directly. Either by themselves or by using LunA.
LunA Chatbot screens
(a)
Here is the first screen the user interacts with after clicking on the option - 'Can LunA assist with your flight search?'
(b)
After the user clicks on 'start chat', LunA asks for some specific information from the user. To streamline the flight suggestions that will be provided.
LunA - Flights
LunA displays flight suggestions that fit the information provided by the user.
User can filter the suggestions - Cheapest; Fastest, Business class etc.
LunA - Flight Selection & Payment
The user goes on to select their preferred flight from the suggestions.
Fills in the necessary details, and proceeds to purchase the ticket via the app either using a credit card, or Ideal payment solution, integrated in the app.
Prototype
There are more screens for the user flow of this project.
To interact with the mock-up prototype, click on the "Click here" button.
Next Steps
Test the app with users asking these questions:
How do users feel about this product? - Do they have concerns about AI having access to their information or privacy concerns?
Does this facilitate a faster flight booking process for users?
Can some processes be streamlined to achieve this?
Does it encourage users to book flight via the schiphol app? Hence increasing the profitability of the business.
Can users complete their tasks faster? Identify possible frustration points and roadblocks.
Translate feedback gathered into insights.
Sort and prioritize insights.
Implement key insights.
Test again.
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